Privacy & Complaints

Privacy Policy

1. Who we are

Hagon & Hogg Solicitors LLP ("we", "us", "our") is the data controller for personal information collected through this website and in the course of providing legal services. Our registered office is 14 Bedford Row, Holborn, London WC1R 4ED. We are authorised and regulated by the Solicitors Regulation Authority (SRA No. 512847).

2. Information we collect

We may collect the following personal information:

• Name, address, email address, telephone number
• Information provided when you complete a contact form or request a callback
• Information necessary for the provision of legal services, including sensitive personal data where relevant to your case
• Technical information such as IP address and browser type (collected automatically via essential cookies)

3. How we use your information

We use your personal information for the following purposes:

• To provide legal services and act on your instructions
• To respond to enquiries submitted through our website
• To comply with our regulatory obligations as solicitors
• To prevent fraud and money laundering

4. Legal basis for processing

We process your personal data on the basis of: (a) your consent, (b) the performance of a contract with you, (c) our legitimate business interests, and (d) compliance with legal and regulatory obligations. Where we process special category data, we do so on the basis of it being necessary for the establishment, exercise or defence of legal claims.

5. Data retention

We retain client files for a minimum of six years after the conclusion of a matter, or longer where required by law or our professional obligations. Contact form submissions are retained for twelve months. You may request deletion of your data at any time, subject to our regulatory obligations.

6. Your rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to our legal obligations)
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

7. Cookies

This website uses only essential cookies required for the site to function correctly. We do not use tracking, analytics, or advertising cookies. A cookie consent banner is presented on your first visit.

8. Contact

To exercise your rights or raise a data protection concern, contact us at enquiries@hagonhogg.co.uk or write to us at 14 Bedford Row, Holborn, London WC1R 4ED.

Complaints Procedure

We are committed to providing a high-quality legal service. If something goes wrong, we want to know about it so we can put it right and improve our service.

How to complain

In the first instance, please raise your concern with the solicitor handling your matter. If you are not satisfied with their response, please contact our Practice Manager, Eleanor Graves, in writing at 14 Bedford Row, Holborn, London WC1R 4ED or by email at enquiries@hagonhogg.co.uk.

What happens next

• We will acknowledge your complaint within two working days
• We will investigate the matter and provide a detailed response within 14 working days
• If you remain dissatisfied, a senior partner will review the complaint within a further 14 days

Legal Ombudsman

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Legal Ombudsman. You must do so within six months of our final response and within one year of the act or omission giving rise to the complaint.

• Website: www.legalombudsman.org.uk
• Telephone: 0300 555 0333
• Email: enquiries@legalombudsman.org.uk
• Post: Legal Ombudsman, PO Box 6167, Slough SL1 0EH